Using agentic AI for business workflows
Bill Doerrfeld | April 30, 2025
Are companies really deploying agentic AI? And if so, how? Excited to share firsthand examples in today's CIO.com feature.
Leading execs shared how they're realizing gains across core workflows — from sales and customer service to finance and backend operations.
UiPath's 2025 Agentic AI Report found "oversight of business workflows" as the topmost perceived benefit of agentic AI. The sources validate this with an inspiring look at how this could accelerate many toilsome tasks.
Since 'agentic AI' gets tossed around a lot, my hope is that this piece will offer guidance with some practical, real-world examples!
Next up: a CIO.com follow-up on API integration in agentic AI.
Featured image credit: @mrnuclear on Unsplash
Other Blog Posts
My InfoWorld feature reviews the key building blocks in agentic systems and with real-world examples from Shopify, Block, and others.
My latest InfoWorld feature explores what makes an enterprise MCP registry effective, from semantic discovery to governance and security for AI agents.
My first-ever contribution to CSO Online looks at the shifting landscape, from perimeter-based security to API security, and how CISOs are responding.
My latest feature for The New Stack looks into solutions being proposed to fix open source Slopmageddon.
My latest DirectorPlus looks at how agentic AI is reshaping platform engineering at Squarespace: less shared code and more developer experience focus.
Usage-based pricing is reshaping the API economy. Discover 5 API monetization success stories, including OpenAI, Plaid, and AssemblyAI.
Why event-driven APIs matter for AI workflows, enabling real-time data, scalable systems, and responsive agent behavior.
While hardware usually gets the spotlight in physical AI, the real differentiator won't be hardware. It'll be the models.
In the latest DirectorPlus, Workato's CTO explains how MCP-enabled integration catalyzed internal AI usage and ROI.
My latest on InfoWorld reviews MCP servers from 5 major cloud providers
