Using agentic AI for business workflows

Bill Doerrfeld | April 30, 2025

Are companies really deploying agentic AI? And if so, how? Excited to share firsthand examples in today's CIO.com feature.


Leading execs shared how they're realizing gains across core workflows — from sales and customer service to finance and backend operations.


UiPath's 2025 Agentic AI Report found "oversight of business workflows" as the topmost perceived benefit of agentic AI. The sources validate this with an inspiring look at how this could accelerate many toilsome tasks.


Since 'agentic AI' gets tossed around a lot, my hope is that this piece will offer guidance with some practical, real-world examples!



Next up: a CIO.com follow-up on API integration in agentic AI.


Featured image credit: @mrnuclear on Unsplash


Read: How IT leaders use agentic AI for business workflows

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